Delivery Information
Laptop
Mechanic Delivery Information - may from time to time change our
designated courier company without
prior notice to the customer.
The Courier fee charged
by the designated courier company is not under Laptop Mechanic’s control,
therefore it is subjected to change. The frequency and magnitude of such change
are entirely up to the courier company. The customer must obtain quote for the delivery
costs for each individual order. The customer’s failure to do so will be seen as
tacitly accept the courier fee charged to the final invoice.
Cut-off time for
goods to be dispatched on the same day to the couriers (exclude parcels to be sent via Speed Services and normal post) is 3:00 pm every day. All orders placed
by the Customer, whether via telephone or email, after 3:00 pm will be processed
on a best-effort basis. Laptop Mechanic will not be responsible for any
economic losses or inconvenience suffered as a result of not dispatching such
orders on the same day.
Take note Laptop
Mechanic LIABILITY IS EXCLUDED as well as that of its employees or agents for
loss, damage, and delay in certain circumstances. It is your duty to obtain
insurance cover to protect your interests.
Laptop Mechanic shall
not be liable for any loss or damage to the goods. Where Customers lodge a
claim and Laptop Mechanic chooses to accept limited liability as specified
herein, then and in such a case, no such claim shall be considered unless the
Customer and/or Sender lodges a claim in writing within 48 hours after delivery
of the goods to the Recipient. We reiterate claims received after this time
period will not be considered.
The Customer and/or
Sender shall advise TCG in writing, strictly within 48 hours, of the damaged/
lost or stolen goods being delivered/or expected to receive, at claims@thecourierguy.co.za.
No claims will be entertained if not received within the 48-hour notice period;
Delivery
Information
Track your
parcel here
Shipping
instructions
We make it simple
to get your device repaired no matter where you live in South Africa.
If your device
needs a screen, keyboard replacement or another replacement part, you will have
your device is back in your hands in about 48 hours from the time you send it!
We need your
details for a courier collection.
Name and
Surname :
Contact number :
email address :
Collection address
:
Postal code:
How to pack a
laptop for shipping
- Prepare the laptop.
- Take
photos of the laptop from all sides and send to ship@laptopmechanic.co.za
- Place
the laptop in its original padded box
- Fill
empty spaces with cushioning materials, such as packing peanuts.
- or
use bubble wrap to securely wrap the laptop.
- Pack
all additional components separately.
- Seal
the box with adhesive tape.
- You
can also ask the courier to add a warning label saying “Fragile” or
“Handle with care” on the box.