Terms & Conditions
From here
on, Laptop
Mechanic is referred
to as ‘Laptop Mechanic’, the individual or CC or Company who purchases or
intends to purchase goods and services from Laptop Mechanic is referred to as ‘Customer’. The terms and conditions set out in this
document must be read and understood together with all of its tables,
schedules, addendum and appendices.
Prices and quotations
1. The
price of the goods sold or services rendered shall be the usual price set out
in the Laptop Mechanic price-list at the time of the sale. Prices and
specifications are subject to change without notice. Laptop Mechanic IS NOT
RESPONSIBLE FOR ANY TYPO, PHOTOGRAPH, OR PROGRAM ERRORS, AND RESERVES THE RIGHT
TO CANCEL ANY INCORRECT ORDERS. Please Note: Product images are for
illustrative purposes only and may differ from the actual product.
2. Laptop
Mechanic has the right to change the prices of the goods from time to time
without prior notice to the customers.
3. All
quotes remain valid for 7 days, and the validity of any price quoted is subject
to stock availability.
4. Any
quote may be changed at any time in the event of any increase in the cost price
of the goods, including currency fluctuations.
Payment
1. Payment
is due immediately upon collection of goods save for credit-approved customers,
in which event payment is due according to the credit payment schedule
authorized by Laptop Mechanic.
2. If
any amount owed is not settled on the due date, Laptop Mechanic shall have the
right to withhold goods from collection and to suspend deliveries of goods.
Orders
1. Laptop
Mechanic will accept all written and oral orders. However Laptop Mechanic will
not be responsible for any errors or misunderstanding occasioned by the
customer’s failure to make the order in writing.
2. Any
order that is invoiced and ready for collection, and not collected within 7
days from the date of invoice will be automatically cancelled.
Collection
1. Customer
or the person designated by the customer to collect goods from the premise of
Laptop Mechanic must produce upon collection, our quotation number and/or sales
order number and/or invoice number as reference. Upon the failure to do so,
Laptop Mechanic reserve the right to withhold goods from the collection.
2.
The person doing the collection must inspect and examine the goods thoroughly,
and he/she is required to sign on the copies of the invoice to acknowledge that
goods are received in good order. Laptop Mechanic will not be held responsible
for any subsequent damage is done to the goods and/or packaging containing said
goods once it leaves the warehouse of Laptop Mechanic.
Return Goods
1. All
goods returned must be in their original packaging, not damaged in any way, with
warranty seal intact and in a working and resalable condition. For laptop
screens returned by customer intended for credit, they must be in their
original condition. i.e. with all plastic protectors in place; free of rusts,
tape residue, scratches and finger marks on all surfaces; mounting
brackets/plates and external circuit boards must be in their original position
and not bent in any way.
2. No
goods returned after 30 days from the date of departure from Laptop Mechanic’s
premises will be accepted.
3. Laptop
Mechanic is entitled to charge a handling fee of up to 15% (fifteen) on the
invoice of the goods returned or for a canceled order.
4. No
shipping fee and the delivery cost will be credited or refunded.
5. All
shipping fee and delivery cost spend on the returning of goods shall be the
responsibility of the customer.
6. Laptop
Mechanic reserve the right to reject any goods return without providing reason
of refusal.
Warranty
1. All
warranty periods are calculated from the date of our invoice.
2. Items
received from customers exhibiting any of the following conditions are NOT
eligible for the warranty:
a. Serial
number labels removed, damaged or defaced.
b.
Warranty seal broken or tampered with.
c.
Any damage to the item:
i.
caused by negligence or not following instructions in the user manual
ii.
Broken or dented casing or any other signs of physical abuse or misuse
iii.
User induced damages to the internal components of an item as the result of
tampering or modification iv. Acts of God such as lightning damage, flood,
storms, etc.
iv.
Liquid damage
v.
Insect infestation
d.
In the case of laptop battery failing to charge or dead completely as a result
of over-discharging.
3.
Please refer to the table below which outlines warranty periods on the
different product categories:
|
Laptop AC
adaptor |
12 months |
|
Laptop
battery |
12 months |
|
Laptop
DC
jack |
No warranty No return |
|
Laptop
internal optical
drive |
3 months |
|
Laptop
LCD
panel |
No
warranty (* please refer to point 5 below) |
|
Laptop
keyboard |
3 months
(* please refer to point 6 below) |
|
Power
cord for AC adapter |
12 months |
|
Converter
cable for LCD panel |
No
warranty No return |
|
Laptop CPU Fans |
No warranty No return |
4.
All faulty goods returned under warranty will be, either exchanged for a
replacement unit or repaired to a working and sale-able condition. Under no
circumstances such returned item will be credited.
5. All
screens sold by Laptop Mechanic do not carry any form of warranty. However,
Laptop Mechanic, entirely at its discretion, may offer certain assistance, or
provide credit for the screen under the following circumstances:
a. For
screen not displaying properly when fitted into host laptop, the customer may
request Laptop Mechanic to copy firmware from the original faulty screen onto
the purchased screen provided that the customer can return the original faulty
screen with the on-screen circuit board and internal firmware intact.
b. Following
from ‘paragraph a’, if the subsequently modified firmware still does not make
the screen work in a satisfactory manner on host laptop, or in some case in
which the firmware cannot be copied for whatever reason, the customer may
return the screen for full credit provided the returned screen satisfy the
condition as set out under the ‘Return Goods” section (see page 2).
c. Unless
specified otherwise, all screens sold by Laptop Mechanic are A+ grade, which
means all screens are free of dead pixels or colour pixel. If any screen is
found to have a dead pixel or colour pixel immediately upon receiving of the
screen, customer can return the screen for full credit provided the returned
screen satisfy the condition as set out under the ‘Return Goods” section (see
page 2).
d. For
any grades other than A+ grade screens sold by Laptop Mechanic, the possible
number of dead pixels and colour pixel are set out in screen grade schedule.
Therefore, if the number of dead pixels and colour pixels found on any specific
lot of screens fall within the range as specified in the screen grade schedule,
the screens are considered to be in good order. If the number of dead pixels or
colour pixel of screens in a given lot is found not in compliance with the
screen grade schedule, the customer must inform Laptop Mechanic immediately,
and as remedy Laptop Mechanic. is only liable to swap the individual faulty
screen with a new working unit of matching grade.
e. For screens that are not
compatible with the host laptop for hardware differences or any other unknown
reason, the customer can return the screen for full credit provided the returned
screen satisfy the condition as set out under the ‘Return Goods” section (see page 2).
Laptop
Mechanic will endeavor to keep an accurate and up-to-date screen compatibility
list to ensure compatible screens are sold to a customer. But due to the fact
that all existing compatibility information is not complete and a certain
batch of screens are not compatible with certain laptops when they are
manufactured. I, the customer hereby exclude Laptop Mechanic from any liability
incurred from loss of profit, time delay, or inconvenience suffered by myself
and my clients as a result of receiving an incompatible screen.
LCD Inverters, DC/Power Jacks, Screen Flex Cable:
Every LCD Inverter, DC/Power Jack, Screen Flex
Cable is covered by a 7 day WARRANTY from the date of purchase.
Any
manufacturing defects are covered by this warranty.
Should we
find any of the above defective we will gladly replace it.
Initial shipping costs in case of a return-for-refund
are not refundable.
6. All keyboards returned back to Laptop Mechanic for warranty will no longer be tested due to lack of testing equipment, the returned keyboard will be swapped out with a replacement unit. If the replacement unit is returned again as the customer found it to be not working properly, whether due to the fact that the replaced unit is actually faulty and/or the host laptop has other faulty components, the customer is qualified for credit of 100% of the invoiced value of the said keyboard, provided all returned keyboards are in their original condition.
7. Customer is
responsible for returning the item in the condition it is received, and bare
cost of shipping to Laptop Mechanic’s office premise for warranty claim.
Import Service
Laptop Mechanic offers an import service of parts. Laptop Mechanic will negotiate the best possible price, quality parts, and the lowest courier and customs rates. We will source the part on the information supplied by the customer and do not take responsibility for incorrect orders. The parts are imported at the own risk of the client and Laptop Mechanic will not be responsible for any losses due to quality damage or loss.
By accepting service: from Laptop Mechanic you are acknowledging
that you have read and understood these terms and conditions and you agree to
them and all applications.
1. Services and Diagnostic fee:
Laptop Mechanic offers free diagnostics with any successful repair. The fee must
be paid on service booking but is refunded after successful repair to cover
part of the service cost. If you decide not to have any repairs or services
after the device is diagnosed and deemed repairable there is an R400 decline
fee to cover handling and technical assessment labour. The Fee is waived away
if the repair job is approved and processed.
2. Payments: payment for the repair will
be in cash in Advance CIA. The device shall only be released after receiving
full payment of the Job card total due amount and settlement of storage charges
if any. The exception is for credit accounts.
3. Collection: Laptop Mechanic shall only
release the equipment to the bearer of the equipment Job Card or recognized
identity following correspondence from a registered email. In the event of
failure to present the Job Card, Laptop Mechanic reserves the right to demand such
identity as considered fit and necessary before releasing the equipment.
4. Storage Charge /Collection Period:
Laptop Mechanic will impose a storage charge of R30 per day for completed Jobs.
These charges commence after 3 working days from the day the job was completed
and the client is fully notified by email proof. Laptop Mechanic reserves the
right to resell any device which is NOT COLLECTED within 30 (thirty) days from
the date of completion noted above. In such an event, the customer acknowledges
that she/he shall have no claim whatsoever against Laptop Mechanic.
5. Risks: Laptop Mechanic is NOT
liable for any loss or damage to the customer’s equipment due to unforeseen
circumstances such as fire, theft, and or any other event which are beyond
Laptop Mechanic’s control. While Laptop Mechanic takes all precautions to avoid
any physical damage to the client’s device, in some sophisticated jobs some
scratches and dents may occur in the process of repair.
6. Customer Inspection:
The customer will assess the physical condition of the device on booking it in
at Laptop Mechanic. The booking form will identify areas of dent or damage (if
any) on the device. Upon collection, the customer must inspect the equipment
thoroughly and immediately notify Laptop Mechanic of any damage prior to
removing the equipment from Laptop Mechanic premises. Under no circumstances
shall Laptop Mechanic or its employees take responsibility or be liable for
physical marks or damages on the device noticed after the device left Laptop Mechanic
premises and signed received in good order.
7. Data and Files: While Laptop
Mechanic takes every precaution to avoid unnecessary erasure of the customer’s
data and files, the customer is advised to perform file backup prior to booking
the equipment at Laptop Mechanic. Laptop Mechanic makes no warranty expressed
or implied with regards to preservation of data and shall not be liable in any
whatsoever for any loss of data or software restoration. Laptop Mechanic is not
responsible for pirated, illegal, or unlicensed software or media loaded onto
Computer that is in for repair.
8. Warranty: In servicing your
equipment, our technical team tackles only the repair service described on the
job card and that is the only area our service warranty covers, Laptop Mechanic
warrants that services will be performed in a professional and timely manner.
All repair services with the exception of liquid damage repairs and graphics
related carry a 1-year warranty, (warranty period for liquid damage and
graphics repairs is at the total discretion of Laptop Mechanic technicians and
can be from 6 months to 7 days.